The term ‘SUTTONS PARTS’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 16-18 CARTER ST, LIDCOMBE, NSW, 2141, AU. Our ABN is 15 000 509 295. The term ‘you’ refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
SUTTONS RESPECTS CUSTOMER PRIVACY
Suttons is required to comply with the Privacy Act 1988 (as amended) and the Australian Privacy Principles (APPs) which provide for the fair handling of personal information, and sets standards for the way we collect, use, disclose, secure and provide access to personal information.
Suttons intention is to provide our customers with the highest level of transparency, peace of mind and confidentiality in personal data privacy and security at all times. In doing so we endeavour to further the trust and reliability associated with Suttons through responsible data governance while enhancing products, services and experiences for our customers.
To request an update of your personal data or to change your marketing preferences, please email firstname.lastname@example.org or call Suttons Customer Care on (02) 8711 8619.
COLLECTION OF PERSONAL INFORMATION
The type of personal information we collect depends on the nature of your dealings with us and the reason for collecting it.
We may collect personal information if you:
purchase a new or pre-owned motor vehicle from us;
complete and submit a form through our website;
apply for finance through us;
are one of our suppliers;
are a subscriber to our mailing list or newsletter; or
submit a job application.
The types of personal information that we may collect and hold for our activities includes, without limitation:
an individual's name;
date of birth;
physical or postal addresses;
telephone and fax numbers;
driver's licence details;
credit card details or bank account information;
salary and personal finances (for loan applications);
health information (for life or disability insurance);
details of current or previous insurance (for motor insurance)
If you purchase a motor vehicle from us, we will collect your name, date of birth, contact details, drivers licence details and any other information we may require.
If you are one of our suppliers or contractors or one of their employees, we may collect your name, contact details and position in the organisation.
If you apply for a job with us, you may provide us with certain information, including your name, employment and educational background, and other personal information which we may require you to provide, or which you choose to provide us, in relation to your job application.
If you are a subscriber to our mailing list or newsletter, or attended an event organised by Suttons, we may collect your name, contact details, job title, areas of interest and details of your dealings with us.
Generally Suttons does not collect sensitive information about you, such as health records, unless it is reasonably necessary for the purpose of providing you with a specific product or service or is otherwise permitted by law.
You can browse through our websites, including searching for a vehicle, without registering any of your personal information. Our websites collect personal information about you only when you complete a form on our websites and send it to us.
HOW DO WE COLLECT PERSONAL INFORMATION?
Suttons may collect personal information from you in a variety of ways including, without limitation:
on vehicle purchase contracts,
through our website,
over the telephone; or
during person-to-person contact.
The collection will be done by lawful and fair means and not in an unreasonably intrusive way. We will collect information directly from an individual wherever possible. If this is not possible, we will take reasonable steps to ensure that the individual is made aware of the information being collected is outlined in the collection statement.
If the information we request for the provision of products or services is not provided to us, then this may affect our ability to provide those products or services to you.
HOW DOES OUR WEBSITE COLLECT PERSONAL INFORMATION?
When you visit our website, our server logs the following information provided by your browser (which does not personally identify you):
the type of browser and operating system you are using the previous site that you visited
your server's IP address (a number which is unique to the machine through which you are connected to the Internet: usually one of your service provider's machines)
Our server logs the date and time of your visit, which pages of our website you visited and any documents you downloaded.
WHY DO WE COLLECT AND USE YOUR PERSONAL INFORMATION?
Suttons will only collect personal information in connection with the provision of products and services provided by Suttons, our website or other business activities of Suttons.
We collect personal information only to the extent that this is necessary for one or more of our following activities:
relevant to our business relationship with you;
selling you a new or pre-owned motor vehicle and registering that vehicle in the name provided by you. We are required by law to provide certain information to the relevant licensing authorities and motor registries;
sale of products and services to you through our website;
completing an application for the provision of financing facilities relating to the purchase of a new or pre-owned motor vehicle. The information requested is the minimum required by the finance providers;
completing an application for the provision of insurance cover;
providing after-sales service for your vehicle;
to offer you new products and services that we believe may interest you;
market research in relation to the products and services that we offer; and
to satisfy any legal requirements
Generally, the purpose for which Suttons collects personal information will be apparent from the way in which we collect it, or will be disclosed at the time of collection. If at any time the purpose for which we are collecting your personal information is unclear, please raise your concerns with the person you are dealing with or contact us using the contact details below.
We will reply to your email address for the purpose for which you provide it. We may also use your email address to respond to feedback given about our website, and to confirm receipt of emails sent to us.
WHEN DO WE DISCLOSE YOUR PERSONAL INFORMATION?
Suttons discloses your personal information to related entities of Suttons or third party service providers and contractors who assist in our internal business and administrative operations which includes, but is not limited to, our marketing and promotion operations. When we engage the services of a third party, we take reasonable steps to ensure they comply with the Privacy Act and maintain the confidentiality of any personal information to which they have access.
Suttons may disclose your personal information to the vehicle manufacturers, distributors and financiers for the purposes of supplying products and services that you request and contacting you for promotional, safety, market research purposes and other matters relating to the motor vehicle and you. The manufacturer, distributor and financier may disclose your personal information to certain organisations, such as marketing and research companies and other contractors for the purposes outlined above.
Suttons may disclose your personal information to organisations offering you insurance, finance and extended warranties.
We may disclose your personal information to fulfil legal requirements, such as disclosure to law enforcement agencies or the courts.
With your consent, we do allow your personal information to be